Terms and Conditions

Last updated: July 30, 2023

Welcome to savethechildren.or.id (“Site”) website. This Privacy and Cookie Policy describes how Yayasan Save the Children Indonesia (“Yayasan Save the Children Indonesia”, “We”, “Us”, “Our”) collect, use, secure, protect, and disclose your information; how we use cookies; and how you can manage your cookies. We use your Personal Data to provide and improve our service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy. 

Who are we?

Save the Children Indonesia is registered as a national entity based on Ministry of Law and Human Rights Decree of Legalization No AHU-0001042.AH.01.05.Year 2021. We are part of Save the Children, a global movement and humanitarian organization working to protect children’s rights in more than 120 countries. We actively carry out various child right programs in more than 19 provinces. Responsible donation management is in place and we comply with Law No. 9 of 1961 on the Collection of Money or Goods. 

How can you contact us?

If you have any specific questions or concerns about our privacy and cookie policy or our handling of your personal data, please contact:

Communications and Campaign Department

Save the Children Indonesia

Jalan Bangka IX No. 40A & B
Mampang Prapatan, Jakarta Selatan 

DKI Jakarta 12720 – Indonesia

Email: Indonesia.Info@savethechildren.org 

If you are an individual donor and have any specific questions, please contact our Donor Services team via email, phone and WhatsApp. Messages will be responded to during operating hours Monday-Friday, 09.00 - 17.00 WIB excluding national holidays.

Email: DonorServices.ID@savethechildren.org

Phone :+6221-782-4418

Chat WhatsApp: +62811-1900-1234

Privacy and Cookie Policy

Privacy and Cookie Policy can change anytime. Please visit this page regularly to be aware of the latest version notice in the privacy and cookie policy. 

Privacy Policy

How do we collect your personal data?

We collect personal information that we need to be part of, as a donor or fundraising team. Data is collected through: donation forms, fundraiser forms, and merchandise purchases in third party applications (Shopee and Tokopedia). 

The type of personal information we collect from you depends on how you interact with us. We collect personal information when you voluntarily provide it to us by filling out a form. Personally identifiable information may include, but is not limited to: 

  • Email address, First name and last name, Phone number, Address, State, Province, ZIP/Postal code, City.

  • Banking data, account numbers, and card numbers for the purposes of banking account verification process in the auto-debit donation program. We only collect the front of your debit/credit card; CVV number on the back is confidential and we do not have access to this information. 

We highly uphold and respect your banking data confidentiality and are committed to not share them to other parties, except for processing your donation transaction. All members of our teams that you meet in the process of sharing data for donations have signed a legally binding Non-Disclosure Agreement. 

Your personal data is collected after completing forms on our site and Google Forms. You have the option not to provide information via form filling, but this may limit our ability to provide the services you desire. Alternatively, you can still participate by directly contacting our team through email, phone calls, and WhatsApp.

How do we use your personal data?

We use your personal information to:

  • Carry out our obligations related to your support: informing products, programs, providing newsletters, or publication of reports

  • Respond to your inquiries and provide services regarding donations and the programs you support

  • Verify your data and account with the bank to process the donation as required by the bank and with your consent

  • Provide information about our programs or activities and invite you to get involved

  • Comply with legal process, if required by law to disclose or use your information.

We may share your personal information (address, phone number and email) for the purposes described in this Privacy and Cookie Policy to: 

  • Members of our group in the global Save the Children movement

  • Trusted third party companies and individuals as partners, suppliers, and sub-contractors, to allow best communication experience with Save the Children Indonesia 

  • Banking or payment partner (payment gateway) for donation transaction services that you approve. 

The parties who receive your data have signed a legally binding Non-Disclosure Agreement before processing your data to provide the best service and communication. 

How long do we keep your personal data?

We keep your personal information, which you voluntarily provide, as secure as possible and will use it as long as we need for archiving purposes, statistics, or informing our programs in the future. If you are an inactive individual donor, we will not use any of your existing banking information. 

How do we protect your personal data?

We use administrative, organizational, technical, and physical safeguards to protect the personal information we collect and process. Our security controls are designed to maintain the confidentiality, integrity, and appropriate level of data availability. 

If we share your information to a third party for the purposes listed above, we require that third party to:

  • Comply with the existing data protection principles of this Privacy Policy

  • Only process personal information for purposes mentioned in the Privacy Policy

  • Implement appropriate technical and organizational security measures designed to protect the integrity and confidentiality of your personal information 

Additional information for job applicants, volunteers, and individual and other organization applying as consultant 

When you apply online for a job, register as a volunteer, or apply as a consultant at Save the Children Indonesia, we collect a variety of personal information, including:

  • Full name, email address, residential address, phone number, and social media accounts

  • Age, recent activities, and areas of interest

  • Education, employment history, work experience, and skills and qualifications. 

Information is collected in several ways. Most of the information is provided by you when you complete an application or registration form. We may also collect information from your resume, CV, or other documents that you upload through this site and third party sites (Google Forms and Oracle Taleo). 

We use this personal information to:

  • Make various written notes or records in the process of employee recruitments and making agreements with consultants or volunteers

  • Assess the qualifications and suitability of prospective consultants with vacancies

  • Perform necessary background checks

  • Fulfill our legal obligations, such as the obligation to assess your legal eligibility to work in Indonesia

  • Share information about job vacancies, collaboration opportunities, or other opportunities that may be available in the future. 

We may share your personal information with our internal team in charge of recruitment or contracting process and partners who require your information to perform their function, including recruiter, recruitment manager, interviewer, and employees from people and organizational development, supply chain, and IT department.

The Transaction fee

By participating in transactions through Midtrans, transaction fees will be applied to contributions made by users, in accordance with the rates specified by Midtrans. Please check the details here https://midtrans.com/id/pricing

Cookie Policy

What are Cookies?

Cookies are small files that are placed on your computer, mobile device, or any other device by a website. These files contain the details of your browsing history on that website among its many uses. You could read more information about cookies on the website www.allaboutcookies.org 

Types of Cookies and how we use them 

Save the Children Indonesia uses cookies to: 

* Learn how you interact with our content

* Help us improve your experience when visiting our site 

* Recognize errors in content and websites and solve problems 

* Analyze how our website is performing. 

The following are types of cookie that we use: 

Google Analytics

Google Analytics (GA) is Google’s SaaS product for collecting, storing, and analyzing web traffic data to help us understand how users are using our website. We load a tracker script onto our webpage and this sends information, such as which links user click on, directly back to Google. Google states that it acts as a data processor for GA—acting on behalf of the website (the data controller). In turn, Google has no rights over that data to use it for other Google purposes, such as advertising or tracking across other services. 


Pardot is an email marketing service provider that uses your personal data we collect, especially your email address, to provide optimum donor experience through various email communication products. 

Click-through URLs

A click-through URL is a URL that redirects you to another page when you click on a certain part of our site. We load a tracker cookie to monitor the traffic to the destination and how you use the website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these Cookies to test new pages, features, or new functionality of the website to see how our users react to them. 

Social media networks and media sites 

If you share our content via social media such as Twitter, Facebook, LinkedIn, or view our videos on media sites such as YouTube, these third parties may send cookies to your computer. We have no control over these cookies. Please check the website to find out more about their use of Cookies and how you can set them. 

How can you control Cookies?

You can set your device to accept all cookies, choose which cookies you accept, or not to accept cookies at any time. Cookie settings can usually be found in the "Privacy" and/or "Security" section of your browser's "Settings" menu. To find more information on how to set cookies in different browsers, please refer to the article in the following links.